Frequently Asked Questions

Themes

Can I use one of your themes on more than one site?
Yes, you can use my themes on as many sites as you like as long as you own them.

Can I customize one of your themes?
As explained on my rules page, you can edit my original coding outside of WordPress Customizer if you have the skill, as long as the credit link remains intact in the footer and the credit in the stylesheet.

Are PSDs included with the themes?
Not usually, no. Only certain themes I create require them to be included with the theme itself.

Do your themes work with WordPress.com?
Sorry, no. You need to have a self-hosted WordPress installation.

Do the themes work with any version of WordPress/Coppermine?
You need to have at least WordPress 5.1 / Coppermine 1.5 installed.

What version of PHP do your themes work with?
Preferably PHP version 7.1 or higher. My newest premades are all tested and using PHP 8.2.

My older premades might cause errors on servers running the latest version of PHP. I’m in the process of testing the older themes and fixing any issues.

Custom Orders

Are you accepting custom theme orders?
Not full time, no. I am open to offers, although I make no promises of acceptance.

Why don’t you accept custom orders anymore?
I still do! However, I don’t do it as often as I use to nor have I announced it publically the few times I have in the past. Sadly, the amount of time I have to dedicate to designing isn’t what it once was. Many changes to my real-life situation in recent years have taken place, which means my online time is very limited and makes carving out the time needed to create new premades and custom orders difficult.

But don’t stress! You are more than welcome to contact me and ask if I’m accepting, and I’ll get back to you as soon as I can.

Payments

Do you accept another form of payment other than through PayPal?
Yes, I also offer ways to pay through Ko-Fi and PayHip! For instructions on how to use this method go to this page.

How do I receive support for your theme or download an updated version of the theme I bought if I don’t make an account on your site and pay through PayPal?
The most important thing you can do if you use this form of payment is screenshot everything. Take screenshots of your payment confirmation page, your email confirmation after payment, and even our conversation when I send you your theme download link. All of these are valid ways to make sure you can prove you purchased my theme properly if proof is ever necessary.

Refunds

Do you offer refunds?
Due to the digital nature of my products I do not offer refunds. As explained on my rules page, refunds of any kind are only applicable toward custom orders.

Why don’t you offer refunds on premades?
As explained above, due to the digital nature once the product is downloaded, you officially own that item and there is no way to return a digital item. Therefore a refund would mean I lose profit while you own my product for free, regardless of whether you decide to use it or delete it.

But I want a refund!
I’m sorry that’s just not possible. However, if you want a refund because the product you have downloaded isn’t installing correctly or you’re having issues with it, you can contact me and I’ll be happy to work with you to resolve the issue.

Other

I didn’t receive my theme after I paid for it!
Sometimes this happens either because of a server issue or a glitch. So don’t freak out! If you don’t receive your email receipt with the download link to your theme, or the download link doesn’t work after completing your purchase please contact me and I’ll resend your purchase receipt with new download links.

Points and Rewards

Who benefits from the Points and Rewards program?
You do! The Points and Rewards program is available to all registered users.

What’s the earn/redeem points conversion rate?
You can earn 100 points for every $5 spent in the store. In turn, 100 points can be used to redeem $1 at checkout.

Can points be earned for other actions?
You earn 200 points by signing up for an account.

Last updated on April 5th, 2024